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Luxury Candles and Body Butter

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Terms and Conditions

Terms of Service

Introduction

Welcome to LIT Candle and Bodycare. These Terms of Service (“Terms”) govern your use of our website and the purchase of products offered on our site. By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy. Please read them carefully.

Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms. You agree not to use the website in any way that violates any applicable federal, state, local, or international law or regulation. By using our website and purchasing our goods, you agree to receive email and text promotions and contact from us.

Intellectual Property Rights

The content on our website, including text, graphics, logos, images, as well as the trademarks, are owned by or licensed to Luxury Life Butter and are protected by copyright and trademark laws. You may not use such content without our prior written permission.

Product Sales and Availability

All products sold through our website are subject to availability, and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products without notice, even if you have already placed your order.

Returns and Refunds

Please refer to our Return Policy on our website for information about returns and refunds.

Limitation of Liability

LIT Candle and Bodycare will not be liable for any damages of any kind arising from the use of our site, or from any information, content, materials, products included on or otherwise made available to you through our site.

Changes to the Terms

We reserve the right to make changes to these Terms at any time. Your continued use of the website following the posting of changes will mean that you accept and agree to the changes.

Contact Us

For any questions or comments regarding these Terms or our products, please contact us at beautifulsoul8690@gmail.com

Shipping and Return/Refund Policy

Shipping & Returns

Refund and Return Policy

At LIT Candle and Bodycare, we stand behind the quality and exclusivity of our products. We understand that sometimes, a product may not fully meet your expectations. Therefore, we offer a straightforward return and exchange policy for our customers.

Eligibility for Returns, Refunds, and Exchanges

Products are eligible for returns, exchanges, or refunds within *14 days* of receipt, provided they are in *unused or gently used condition*.
To initiate a return or exchange, please contact our customer service team, who will guide you through the process.
A *restocking fee of $20* will be applied to all refunds, returns, and exchanges to cover processing costs.

Return Process

Contact Us: Reach out to our customer support (beautifulsoul8690@gmail.com) with your Order Number to request a return or exchange. Our team will provide you with a Return Merchandise Authorization (RMA) number.
Return Label: We will send you a prepaid return label via email. Please print the label and attach it to your return package.
Ship the Product Back: Send the item(s) back to us using the provided return label. Ensure the product is packaged securely to avoid damage during transit.
Inspection: Upon receipt, our team will inspect the product to confirm its condition.
Refund Processing: Once the inspection is complete and the product condition is verified, we will process your refund. Please note, the refund will be issued to the original payment method, minus the restocking fee.

Additional Information

Refunds will be processed within 7-10 business days after we receive the returned product.
Exchange items will be shipped out to you as soon as we receive and inspect the original item.
For products received as gifts, returns will be processed as store credit to be used towards future purchases on our website.

We appreciate your understanding and cooperation with our refund and return policy. Our goal is to ensure that your experience with LIT Candle and Bodycare is nothing short of exceptional. For further assistance or queries, please do not hesitate to contact our customer service team.

Shipping

U.S based Orders shipping within the United States, please be advised there is a 3-10 day processing time. *We strive to beat this and typically will ship within 3 days, but it may take up to 10 days to fully process your order.